BWD FRONTLINE SERVICES

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  • Requirements

    1. Mayor’s Permit
    2. Attend an orientation/seminar every Wednesday, 2:00 PM at BWD Office

    Application Fee : Php 3,000.00

    STEP PROCESS SECTION INCHARGE DURATION
    1 Inquiry Eng'g/Maintenance 5 mins.
    2 Attend Seminar (every Wednesday @ 2PM) Admin/Eng'g 2 hrs
    3 Fill out Service Application and Construction Order (SACO) Form and Submit to Engineering Section Eng'g/Maintenance 10 mins
    4 If in-house plumbing is installed, inform the Engineering Section and submit the requirements (Proof of ownership/authorization/certification) Eng'g/Maintenance 2 mins.
    5 Wait at home for the inspection of in-house plumbing installation by the BWD inspector (***in-house plumbing materials must conform to BWD standards) Eng'g/Maintenance 1 hr.
    6 If approved, go to Eng’g for drawing of sketch map & assigning of account number Eng'g/Maintenance 25 mins.
    7 Fill out summary of expense form Eng'g/Maintenance 5 mins.
    8 Go to Accounting for issuance of charge slip Commercial/Accounting 2 mins.
    9 Go to Billing Clerk for confirmation of account number Commercial/Billing 5 mins.
    10 Go to Cashier for payment Commercial/Cashier 3 mins.
    11 Return the form to Commercial Section for recommending approval Commercial/Accounting 2 mins.
    12 Tapping of new water meter to our service line Eng'g/Maintenance 3-4 hrs.
  • Requirements

    1. Fill out Reconnection Request Form

    Fees/Charges

    1. Full payment of outstanding account
    2. Reconnection Fee – P 100.00
    3. If water meter is pulled out, additional fittings will be charged

    STEP PROCESS SECTION INCHARGE DURATION
    1 For pulled out meter, go to Eng’g Section to request an in-house plumbing inspection; else, go to step 4 Engineering/Maintenance 30 mins.
    2 Inspector submits recommendation to storekeeper Engineering/Maintenance 5 mins.
    3 Go to storekeeper to get a charge slip for fittings/materials Storekeeper 5 mins.
    4 Go to the teller to pay full amount of arrears Teller 2 mins.
    5 Go to the Cashier to pay the reconnection fee and fittings (if any) Cashier 2 mins
    6 Go to Billing Clerk to present OR and fill out reconnection request form Billing Clerk 3 mins
    7 Reconnection of service line Commercial 1-2 hrs.
  • Requirements

    1. Fill out Meter Transfer Request Form

    Fees/Charges

    • Same Barangay – P100.00
    • Other Barangay – P300.00
    STEP PROCESS SECTION INCHARGE DURATION
    1 Go to Billing Clerk to fill out request for meter transfer form Billing Clerk 2 mins.
    2 Inspector recommends the actual location of meter to be transferred and submit to Eng’g for updating of account number and will be forwarded to the billing clerk Engineering/Commercial 30 mins.
    3 Go back to cashier for payment and present OR to the billing clerk Cashier 3 mins.
    4 Wait at home for plumber to transfer the water meter Eng'g/Maintenance 30 mins.
  • STEP PROCESS SECTION INCHARGE DURATION
    1 Go to storekeeper and present list of materials to be purchased and wait for the charge slip Storekeeper 5 mins.
    2 Go to the cashier to pay the materials cost Commercial/Cashier 2 mins.
    3 Go back to the storekeeper to claim the purchased materials Storekeeper 20 mins.
  • STEP PROCESS SECTION INCHARGE DURATION
    1 Go to teller window and present your water bill Commercial/Teller 2 mins.
    2 Teller receives the payment and issues official receipt Commercial/Teller 5 mins.
  • STEP PROCESS SECTION INCHARGE DURATION
    1 Go to Public Assistance and Complaints Desk and report complaint Commercial/Office Clerk 3 mins.
    2 Sign in concessionaire’s log book Commercial/Office Clerk 5 mins.
    3 For service connection leaks, wait at home for plumbers to repair the leak; for in-house leaks, contact BWD accredited plumber to repair the leak. Eng'g/Accredited Plumber 30 mins.
    4 If complaint pertains to water bill accounts, go to billing clerk for clarification Commercial/Billing 5 mins