BWD Frontline Services

New Service Connection

Requirements:

1. Attend an Online Seminar via FB Messenger

2. Mayor’s Permit

STEP	PROCESS	SECTION INCHARGE	DURATION
1	Inquiry	Eng'g/Maintenance	5 mins.
2	Attend an Online Seminar via Facebook Messenger (Click the link above)	Admin/Eng'g	15 mins.
3	Fill out Service Application and Construction Order (SACO) Form and Submit to Engineering Section	Eng'g/Maintenance	10 mins
4	If in-house plumbing is installed, inform the Engineering Section and submit the requirements (Proof of ownership/authorization/certification)	Eng'g/Maintenance	2 mins.
5	Wait at home for the inspection of in-house plumbing installation by the BWD inspector (***in-house plumbing materials must conform to BWD standards)	Eng'g/Maintenance	1 hr.
6	If approved, go to Eng’g for drawing of sketch map & assigning of account number	Eng'g/Maintenance	25 mins.
7	Fill out summary of expense form	Eng'g/Maintenance	5 mins.
8	Go to Accounting for issuance of charge slip	Commercial/Accounting	2 mins.
9	Go to Billing Clerk for confirmation of account number	Commercial/Billing	5 mins.
10	Go to Cashier for payment	Commercial/Cashier	3 mins.
11	Return the form to Commercial Section for recommending approval	Commercial/Accounting	2 mins.
12	Tapping of new water meter to our service line	Eng'g/Maintenance	3-4 hrs.

Reconnection

Requirements:

1. Fill out Reconnection Request Form

Fees and Charges:

1. Full payment of outstanding account

2. Reconnection Fee:
• P 30.00 (within the same day)
• P 100.00 (1 or more days after the disconnection)

3. If water meter is pulled out, additional fittings will be charged

STEP	PROCESS	SECTION INCHARGE	DURATION
1	For pulled out meter, go to Eng’g Section to request an in-house plumbing inspection; else, go to step 4	Engineering/Maintenance	30 mins.
2	Inspector submits recommendation to storekeeper	Engineering/Maintenance	5 mins.
3	Go to storekeeper to get a charge slip for fittings/materials	Storekeeper	5 mins.
4	Go to the teller to pay full amount of arrears	Teller	2 mins.
5	Go to the Cashier to pay the reconnection fee and fittings (if any)	Cashier	2 mins
6	Go to Billing Clerk to present OR and fill out reconnection request form	Billing Clerk	3 mins
7	Reconnection of service line	Commercial	1-2 hrs.

Meter Transfer

Requirements:

1. Fill out Reconnection Request Form

Fees and Charges:

1. Full payment of outstanding account

2. Meter Transfer Fee:
• P100.00 (Same Barangay)
• P300.00 (Other Barangay)

STEP	PROCESS	SECTION INCHARGE	DURATION
1	Go to Billing Clerk to fill out request for meter transfer form	Billing Clerk	2 mins.
2	Inspector recommends the actual location of meter to be transferred and submit to Eng’g for updating of account number and will be forwarded to the billing clerk	Engineering/Commercial	30 mins.
3	Go back to cashier for payment and present OR to the billing clerk	Cashier	3 mins.
4	Wait at home for plumber to transfer the water meter	Eng'g/Maintenance	30 mins.

Purchase of Materials

STEP	PROCESS	SECTION INCHARGE	DURATION
1	Go to storekeeper and present list of materials to be purchased and wait for the charge slip	Storekeeper	5 mins.
2	Go to the cashier to pay the materials cost	Commercial/Cashier	2 mins.
3	Go back to the storekeeper to claim the purchased materials	Storekeeper	20 mins.

Payment of Water Bill

STEP	PROCESS	SECTION INCHARGE	DURATION
1	Go to teller window and present your water bill	Commercial/Teller	2 mins.
2	Teller receives the payment and issues official receipt	Commercial/Teller	5 mins.

Complaints

STEP	PROCESS	SECTION INCHARGE	DURATION
1	Go to Public Assistance and Complaints Desk and report complaint	Commercial/Office Clerk	3 mins.
2	Sign in concessionaire’s log book	Commercial/Office Clerk	5 mins.
3	For service connection leaks, wait at home for plumbers to repair the leak; for in-house leaks, contact BWD accredited plumber to repair the leak.	Eng'g/Accredited Plumber	30 mins.
4	If complaint pertains to water bill accounts, go to billing clerk for clarification	Commercial/Billing	5 mins