1. Mayor’s Permit
2. Attend an orientation/seminar every Wednesday, 2:00 PM at BWD Office
Application Fee : Php 3,000.00
STEP PROCESS SECTION INCHARGE DURATION 1 Inquiry Eng'g/Maintenance 5 mins. 2 Attend Seminar (every Wednesday @ 2PM) Admin/Eng'g 2 hrs 3 Fill out Service Application and Construction Order (SACO) Form and Submit to Engineering Section Eng'g/Maintenance 10 mins 4 If in-house plumbing is installed, inform the Engineering Section and submit the requirements (Proof of ownership/authorization/certification) Eng'g/Maintenance 2 mins. 5 Wait at home for the inspection of in-house plumbing installation by the BWD inspector (***in-house plumbing materials must conform to BWD standards) Eng'g/Maintenance 1 hr. 6 If approved, go to Eng’g for drawing of sketch map & assigning of account number Eng'g/Maintenance 25 mins. 7 Fill out summary of expense form Eng'g/Maintenance 5 mins. 8 Go to Accounting for issuance of charge slip Commercial/Accounting 2 mins. 9 Go to Billing Clerk for confirmation of account number Commercial/Billing 5 mins. 10 Go to Cashier for payment Commercial/Cashier 3 mins. 11 Return the form to Commercial Section for recommending approval Commercial/Accounting 2 mins. 12 Tapping of new water meter to our service line Eng'g/Maintenance 3-4 hrs.
1. Fill out Reconnection Request Form
1. Full payment of outstanding account
2. Reconnection Fee – P 100.00
3. If water meter is pulled out, additional fittings will be charged
STEP PROCESS SECTION INCHARGE DURATION 1 For pulled out meter, go to Eng’g Section to request an in-house plumbing inspection; else, go to step 4 Engineering/Maintenance 30 mins. 2 Inspector submits recommendation to storekeeper Engineering/Maintenance 5 mins. 3 Go to storekeeper to get a charge slip for fittings/materials Storekeeper 5 mins. 4 Go to the teller to pay full amount of arrears Teller 2 mins. 5 Go to the Cashier to pay the reconnection fee and fittings (if any) Cashier 2 mins 6 Go to Billing Clerk to present OR and fill out reconnection request form Billing Clerk 3 mins 7 Reconnection of service line Commercial 1-2 hrs.
1. Fill out Meter Transfer Request Form
- Same Barangay – P100.00
- Other Barangay – P300.00
STEP PROCESS SECTION INCHARGE DURATION 1 Go to Billing Clerk to fill out request for meter transfer form Billing Clerk 2 mins. 2 Inspector recommends the actual location of meter to be transferred and submit to Eng’g for updating of account number and will be forwarded to the billing clerk Engineering/Commercial 30 mins. 3 Go back to cashier for payment and present OR to the billing clerk Cashier 3 mins. 4 Wait at home for plumber to transfer the water meter Eng'g/Maintenance 30 mins.
STEP PROCESS SECTION INCHARGE DURATION 1 Go to storekeeper and present list of materials to be purchased and wait for the charge slip Storekeeper 5 mins. 2 Go to the cashier to pay the materials cost Commercial/Cashier 2 mins. 3 Go back to the storekeeper to claim the purchased materials Storekeeper 20 mins.
STEP PROCESS SECTION INCHARGE DURATION 1 Go to teller window and present your water bill Commercial/Teller 2 mins. 2 Teller receives the payment and issues official receipt Commercial/Teller 5 mins.
STEP PROCESS SECTION INCHARGE DURATION 1 Go to Public Assistance and Complaints Desk and report complaint Commercial/Office Clerk 3 mins. 2 Sign in concessionaire’s log book Commercial/Office Clerk 5 mins. 3 For service connection leaks, wait at home for plumbers to repair the leak; for in-house leaks, contact BWD accredited plumber to repair the leak. Eng'g/Accredited Plumber 30 mins. 4 If complaint pertains to water bill accounts, go to billing clerk for clarification Commercial/Billing 5 mins