Frequently Asked Questions
👉 How to Apply for New Service Connection
◼️ As of the moment we have temporarily suspend our orientation for new service connections here in the office as our main requirement for new service connection due to COVID-19. However, we have an Online New Service Seminar that you can take at the comfort of your home using your Facebook Messenger application. If you don't have an account on Facebook, you can use anyone's account to take the seminar. Just complete the online seminar to be eligible for new service connection. Click on the link below.
👉 Meter Reading, Due Date, Disconnection Schedule
Meter Reading - Every 1st to 5th day of the month.
Due Date - 15 days after your reading date. If your reading date is on the 1st day of the month, your due date will be on the 16th day. Note that, an additional 5% of your current bill will be added to your bill as the penalty. Always be prompt to pay your water bills to avoid penalty and service line disconnection.
Disconnection Schedule - If you haven't settle your account 5 days after your due date, please expect our disconnection team to inform you that your service line will be temporarily disconnected until you settle your account.
👉 How to Request for Reconnection
Temporary Close - For temporary close without balance, please go to designated concessionaire area and request for Reconnection. You will be given a Reconnection Form to fill up and sign. After this, our reconnection team will proceed to reconnect your water meter.
Disconnected Account due to usettled account - For accounts that have been disconnected due to unpaid balance, please settle your account first at the teller. After paying your arrears plus the reconnection fee, go to the designated concessionaire area and request for Reconnection. You will be given a Reconnection Form to fill up and sign. After this, our reconnection team will proceed to reconnect your water meter.
Note: Please be sure to close all your faucets before requesting for reconnection. Our personnel will not be liable for any water loss due to this circumstance.
👉 How to Temporarily Close my Service Connection
You can request for temporary disconnection of your account after you have paid your remaining balance. This is to avoid additional 5% penalty and reconnection fee should you decide to reopen your service connection. After paying your balance, please go to designated concessionaire area and request for temporary disconnection. You will be ask to sign a temporary disconnection service request and after this, our team will proceed to perform the request.
If there is an emergency mainline leak repair, we will be forced to shut off some valves or on maximum, our pumping stations to prevent excessive water loss. Notice of this event will be through SMS Notification and through our Facebook Page. Other circumstance of having no water maybe due to unsettled water balances. Please be prompt to pay your water bills to avoid disconnection of your service lines.
👉 Water consumption and fees
| Class Id | Class Name | Minimum | 11 - 20 | 21 - 30 | 31 - 40 | Over 40 | Effectivity Date |
|---|
| 12 | Residential | 210.00 | 24.50 | 28.20 | 32.40 | 37.20 | July 2008 |
| 22 | Government | 210.00 | 24.50 | 28.20 | 32.40 | 37.20 | July 2008 |
| 32 | Commercial | 420.00 | 49.00 | 56.40 | 64.80 | 74.40 | July 2008 |
| 32 | Industrial | 420.00 | 49.00 | 56.40 | 64.80 | 74.40 | July 2008 |
| 32 | Commercial A | 367.50 | 42.85 | 49.35 | 56.70 | 65.10 | July 2008 |
| 32 | Commercial B | 315.00 | 36.75 | 42.30 | 48.60 | 55.80 | July 2008 |
| 32 | Commercial C | 262.50 | 30.60 | 35.25 | 40.50 | 46.50 | July 2008 |
| 32 | Bulksale/Wholesale | 630.00 | 73.50 | 84.50 | 97.20 | 111.60 | July 2008 |
Say,
Consumption is 18 cu.m:
10 cu.m. = P210.00 (minimum charge)
8 cu.m. x 24.50 = 196.00 (commodity charge)
Total Water Bill = P 406.00
